Refund policy
REFUND & RETURN POLICY
Last Updated: September 29, 2026
At SLIKE DIANA, we want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return or refund.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
• Be unused and unworn
• Be in its original condition
• Be returned with its original packaging and tags, where applicable
• Not show signs of damage, washing, staining, or alteration
2. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Personalized, customized, or final-sale items are also non-returnable unless they arrive defective or damaged.
3. How to Request a Return
To request a return, contact us at:
contact@slikediana.store
Please include:
• Your order number
• Your name
• The item(s) you wish to return
• The reason for the return
• Photos of the item when requested
We will provide return instructions after reviewing your request.
Do not send an item back without contacting us first.
4. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.
If the item is defective, damaged, or we sent the wrong item, please contact us before returning it. We may provide appropriate return instructions.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@slikediana.store as soon as possible, preferably within 48 hours of delivery, with photographs showing the issue.
We will review the case and provide an appropriate solution.
7. Exchanges
We do not guarantee exchanges. Depending on product availability, you may be asked to return the original item and place a new order.
8. Refused or Unclaimed Packages
If a package is refused or remains unclaimed and is returned to us, any applicable return shipping or other carrier charges may be deducted from the refund, where permitted by applicable law.
9. Contact Information
SLIKE DIANA
Legal Owner: CLUOR CRIRNON
Email: contact@slikediana.store
Phone: +44 7933607187
Website: slikediana.store